Terms & Conditions
Please read these terms carefully before using our CRM platform and services.
Agreement to Terms
These Terms and Conditions ("Terms") govern your use of the Cliqen CRM platform and related services (collectively, the "Service") operated by Cliqen ("we," "our," or "us").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
Important Notice
These terms constitute a legally binding agreement. Please read them carefully and ensure you understand your rights and obligations.
Definitions
Service
The Cliqen CRM platform, including all features, functionality, and related services.
User
Any individual or entity that accesses or uses our Service.
Account
Your registered profile and associated data within our platform.
Content
Any data, information, or materials you upload, create, or store in our Service.
Account Registration & Security
Registration Requirements
- You must be at least 18 years old to create an account
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
Account Security
- Use strong, unique passwords
- Enable two-factor authentication when available
- Keep your login credentials confidential
- Log out from shared devices
Acceptable Use Policy
Permitted Uses
- Business and professional activities
- Customer relationship management
- Sales pipeline tracking
- Team collaboration and communication
- Data analysis and reporting
- Legitimate business operations
Prohibited Uses
- Illegal or fraudulent activities
- Spam or unsolicited communications
- Harassment or abusive behavior
- Infringement of intellectual property rights
- Attempting to gain unauthorized access
- Interfering with service operations
Service Description
Cliqen provides a comprehensive CRM platform designed to help businesses manage customer relationships, sales processes, and team collaboration. Our Service includes:
Core Features
- Customer relationship management
- Sales pipeline tracking
- Task and project management
- Team collaboration tools
- Analytics and reporting
- Calendar and meeting management
Additional Services
- AI-powered insights
- Integration capabilities
- Mobile applications
- API access
- Customer support
- Training and documentation
Payment Terms
Subscription Plans
- Fees are billed in advance on a recurring basis
- Prices are subject to change with 30 days notice
- All fees are non-refundable except as required by law
- Taxes may be added where applicable
Payment Methods
- We accept major credit cards and digital payments
- Payment information is processed securely
- Failed payments may result in service suspension
- You authorize us to charge your payment method
Intellectual Property Rights
Our Rights
The Service and its original content, features, and functionality are owned by Cliqen and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Rights
You retain ownership of any content you upload to our Service. By uploading content, you grant us a limited license to use, store, and display your content solely for the purpose of providing our Service.
Privacy & Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Protection Commitments
- We implement appropriate security measures
- We do not sell your personal information
- We comply with applicable data protection laws
- You control your data and can export it anytime
Service Availability & Support
Uptime Commitment
We strive to maintain 99.9% uptime for our Service. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects availability.
Support Services
- Email support for all users
- Live chat for premium subscribers
- Knowledge base and documentation
- Training resources and webinars
Limitation of Liability
To the maximum extent permitted by law, Cliqen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Important Limitation
Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
Termination
Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, your access to the Service will cease immediately.
Termination by Us
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our Service.
Effect of Termination
- Your right to use the Service will cease immediately
- We may delete your account and data
- You may request data export before deletion
- Provisions that survive termination remain in effect
Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: legal@clicken.com
Phone: +55 145451 55540
Address: [Your Business Address]